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We understand having to cope with a bereavement and the administration of an estate can be overwhelming.

We have a dedicated Bereavement Team to support the next of kin and/or executors during this difficult period.

We’ll try to make things as simple as we can for you. Please click on the link(s) below to find out what documentation we require.

Please see the relevant information for:
Savings Accounts

Once you've got all the required documentation, please post it directly to:
Bereavement Team,
Freepost (15796),
Dept CO33,
ST13 5RG.

If it’s easier for you, you can take the documentation into a Britannia or Co-operative Branch, who will forward the documents on for you (our branch employees can also take copies of your documents and certify them for you).

If you have any questions, or there is anything you are unsure of, we are here to help. Please phone our dedicated Bereavement Team on 0344 249 8599 - available Mon-Fri 8am-6pm, Sat 9am-12pm.

What happens next?
As long as you’ve provided the relevant documents, nothing else is required. Our Bereavement Team will write to you to confirm the completion of your request.

We aim to complete your instructions within 10 working days.

If you would like more detailed information on topics such as probate, intestacy or inheritance tax, please visit The Co-operative Legal Services website.

If the deceased was a Co-operative member, please phone 0800 023 4708 to update their records and prevent future correspondence being sent out. Calls to 0800 numbers are free from a UK landline, mobile costs may vary. You may wish to check this with your mobile provider.