Important Legal Information
We take providing great products and service seriously.
Britannia is a trading name of The Co-operative Bank which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, subscribes to the Lending Code and the Financial Ombudsman Service, and is licensed by the Office of Fair Trading (No. 006110)
All loans are subject to status and valuation.
The Lending Code is a voluntary code that sets standards for good lending practice that all of its members have to meet. That way you can be sure we're doing things in your best interests.
For further advice, the following documents are available to download through the Lending Standards Board website:
Financial Ombudsman Service
We're covered by The Financial Ombudsman Service(FOS) which is available to settle certain complaints if they cannot be settled through our internal complaints procedure, details can be found in the Making a Complaint section within Contact Us. FOS contact details are:
Write: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR
Phone: 0845 080 1800
Financial Services Compensation Scheme
Deposit/Saving Accounts: The Co-operative Bank plc is covered by the Financial Services Compensation Scheme (FSCS), which would pay compensation of up to £85,000 to eligible depositors in the event of the Bank becoming insolvent. Britannia and smile are trading names of The Co-operative Bank and, as such, protection provided to depositors by the FSCS is limited to £85,000 for the total amount of combined deposits held with The Co-operative Bank, Britannia and smile.
Mortgages: Mortgage advising and arranging is covered up to a maximum limit of £50,000.
Insurance: Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Certain customers are not covered by the FSCS. The exclusions include large businesses or organisations, large companies, large mutual associations, local authorities and large partnerships (please note that the exclusion for large partnerships does not apply in respect of deposits). Visit www.fscs.org.uk for further details.