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To give you the best possible experience, this site uses cookies and by continuing to use the site you agree that we can save them on your device. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to do so.

Security & Privacy

Your security and privacy are important to us.

Naturally, you want to feel secure in the knowledge that your personal details are safe, and we understand that. Your details are protected by the Data Protection Act 1998.

Our policies and procedures have been created to provide that level of assurance to you.


Britannia is a trading name of the Co-operative Bank plc (“the Bank”), registered number 990937, whose registered office is P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Britannia will use the personal information you provide in connection with your account or which it obtains through its dealings with you, in a number of ways.

References to “we”, “us” or “our” means Britannia and/or the Bank.

Our main use of your personal information is to administer your account/product or to provide the specific service you require. However, we may use, analyse and access your information to maintain and develop our relationships with you. Information shared with the credit reference and fraud prevention agencies may be accessed by other organisations and used by us and them to prevent fraud and money laundering.

Occasionally, we may contact you by letter, telephone, e-mail or otherwise to inform you about other products and services which may interest you. We try to limit our customer contact programme to acceptable levels, but if you wish to exercise your right to opt out, simply inform your local branch or let us know by any means convenient for you.

Unless you have given us your consent, we will not provide information about you to companies outside theBank to use for their marketing purposes. We disclose information about our customers only with their consent, or if we are required to do so by law. We will let you know if our product or service requires the involvement of a third party organisation. We do not arrange to involve a third party unless the security and confidentiality of our customer information is assured.

Remember, that opting out of receiving marketing literature could stop us contacting you about any of our products or services which may benefit you. For example, you may not hear about a new mortgage or a savings product which offers you a better rate or saves you money.

For full details about how we use and protect your personal information, e.g. credit referencing, crime prevention, sensitive information, emailing etc, please this link will open a PDF document in a new window download this leaflet.


Cookies are small pieces of information sent to your computer or browsing device when you access a website. These files are not computer programmes and cannot be used to cause damage to your computer. They are often essential to helping us provide you with a good on-line experience. Some areas of the site may not function correctly without the use of cookies.

We will not use cookies to:

  • Store personal information on your hard drive.
  • Send personal information to 3rd parties.

By accessing this website, you agree that we can place cookies on your device. You can disable cookies completely by changing your browser settings; however some areas of the site will not be accessible or may not function properly. You will not be able to access internet banking if cookies are disabled.

Further information about our cookies

You can find out more about how we use cookies, including how to disable them here.